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What is tokenisation of card transactions?

Reserve Bank of India (RBI) has issued guidelines on tokenisation of card transactions. 

What is tokenisation?

Tokenisation refers to replacement of actual card details with an alternate code called the “token”, which shall be unique for a combination of card, token requestor and device.

What is de-tokenisation?

Conversion of the token back to actual card details is known as de-tokenisation.

What is the benefit of tokenisation?

As the actual card details are not shared with the merchant during a transaction, it is expected to make card transactions more safe, secure and convenient for the users. 

Which devices or use cases are covered for tokenisation?

Authorised card payment networks are allowed to offer card tokenisation services to any token requestor (i.e., third party app provider), through mobile phones, tablets, laptops, desktops, wearables (wrist watches, bands, etc.), Internet of Things (IoT) devices, etc. for all use cases / channels (e.g., contactless card transactions, payments through QR codes, apps etc.)

What are the conditions for offering tokenisation facility?

  • Registration of card on token requestor’s app shall be done only with explicit customer consent through Additional Factor of Authentication (AFA). It shall not be mandatory for the customers to tokenise their cards.
  • Customers shall have option to register / de-register their card for a particular use case, i.e., contactless, QR code based, in-app payments, etc.
  • Customers shall be given option to set and modify per transaction and daily transaction limits for tokenised card transactions.
  • A customer shall have option to request for tokenisation of any number of cards. For performing any transaction, the customer shall be free to use any of the cards registered with the token requestor app.
  • Customers shall be given option to tokenise their cards on any number of devices.
  • No charges should be recovered from the customer for availing tokenisation service.
  • All extant instructions of Reserve Bank of India (RBI) on safety and security of card transactions, including the mandate for Additional Factor of Authentication (AFA) / PIN entry shall be applicable for tokenised card transactions as well.
  • Before providing card tokenisation services, authorised card payment networks shall put in place a mechanism for periodic system audit at frequent intervals, of all entities involved in providing card tokenisation services to customers. This system audit shall be undertaken by empanelled auditors of Indian Computer Emergency Response Team (CERT-In).

What is the deadline for tokenisation of cards?

  • With effect from October 01, 2022, no entity in the card transaction / payment chain, other than the card issuers and / or card networks, shall store the actual card data. Any such data stored previously shall be purged.
  • For transaction tracking and / or reconciliation purposes, entities can store limited data – last four digits of actual card number and card issuer’s name – in compliance with the applicable standards.

How to get card tokenised?

The card holder can get the card tokenised by initiating a request on the app provided by the token requestor. The token requestor will forward the request to the card network which, with the consent of the card issuer, will issue a token corresponding to the combination of the card, the token requestor, and the device.

(Updated on January 06, 2024)

The tokenisation facility will also be offered directly through card issuing banks / institutions enabling cardholders to tokenise their cards for multiple merchant sites through a single process. 

  • Generation of CoF Tokens for a card, through the card issuer, can be enabled through mobile banking and internet banking channels.
  • CoFT generation shall be done only on explicit customer consent, and with AFA validation. If the cardholder selects multiple merchants for which to tokenise his / her card, AFA validation may be combined for all these merchants.
  • The tokens thus generated shall be made available on the merchant’s payment page, in the cardholder’s account with the merchant.
  • The cardholder may tokenise the card either on receipt of the new card or later.
  • The card issuer shall provide a complete list of merchants for whom it can provide tokenisation services and the cardholder can make his selection from the list.
  • The card token may be so issued either by the card network or the issuer or both.

Whom to approach in case of issues with tokenisation?

In case of any issues with regard to the tokenisation or loss of device, it shall be reported to / raised with the card issuer.


References

Reserve Bank of India. (2019, January 08). 'Tokenisation – Card transactions. Retrieved from https://rbi.org.in/Scripts/NotificationUser.aspx?Id=11449&Mode=0

Reserve Bank of India. (2021, August 25). 'Tokenisation – Card Transactions : Extending the Scope of Permitted Devices'. Retrieved from https://rbi.org.in/Scripts/NotificationUser.aspx?Id=12152&Mode=0

Reserve Bank of India. (2021, September 07). 'Tokenisation – Card Transactions: Permitting Card-on-File Tokenisation (CoFT) Services'. Retrieved from https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12159&Mode=0

Reserve Bank of India. (2022, September 26). 'FAQ-Device based Tokenisation – Card Transactions'. Retrieved from https://rbi.org.in/Scripts/FAQView.aspx?Id=129

Reserve Bank of India. (2022, July 28). 'Restriction on Storage of Actual Card Data [i.e. Card-on-File (CoF)]'. Retrieved from https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12363&Mode=0

Reserve Bank of India. (2023, December 20). 'Card-on-File Tokenisation (CoFT) – Enabling Tokenisation through Card Issuing Banks'. Retrieved from https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=12573&Mode=0


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